Refund Policy
Effective date: August 2, 2026
ResiRules purchases provide 12 months of digital access for one homeowner account and one property.
Before activation
The purchaser may request a full refund within 7 calendar days of purchase if the homeowner has not activated the gift or account.
After activation
Purchases are generally non-refundable once the homeowner activates access, uploads documents, or begins using ResiRules.
When ResiRules may issue a refund
ResiRules may issue a refund when:
- A customer was charged more than once for the same purchase
- A billing error occurred
- ResiRules cannot provide the purchased access after being given a reasonable chance to correct the problem
- A refund is required by applicable law
Refunds are not normally provided for
- Unused access time
- Failure to activate or use the service
- Incomplete, outdated, conflicting, or missing HOA documents
- Questions that cannot be answered from the uploaded documents
- A change of mind after access has been activated
How to request a refund
To request a refund, email contact@resirules.com and include:
- Purchaser email address
- Purchase date
- Homeowner email address
- Reason for the request
Refund method
Approved refunds will be returned to the original payment method. Processing time may depend on Stripe and the purchaser’s bank.
Access cancellation
When a purchase is refunded, ResiRules may cancel the related invitation or homeowner access.
Legal rights
Nothing in this policy limits rights that cannot legally be waived.